Refund policy
Questions about your Turkey Fryer? Contact Masterbuilt!
THE MCLEMORE BOYS RETURN POLICY
Free Returns and Exchanges:
Thats right 100% Free. Bottom line - we want you to love your purchase with The McLemore Boys. If you don't absolutely love your product or if you happen to order the wrong item, simply contact us and we will exchange your product or refund your money. Your satisfaction is guaranteed!
Generally we will exchange or replace products up to a year (365 days), but reach out to us and we can work with you on getting everything taken care of even if it has been longer.
Proof of Purchase:
Proof of purchase is required for all returns or exchanges. An email, name, receipt, packing slip, or anything that we can use to look up your order.
Contact info:
Email - info@themclemoreboys.com
MASTERBUILT REFUND POLICY
We accept returns only on items purchased directly through Masterbuilt via our website: www.masterbuilt.com. You can return your product(s) up to 45 days from the original date of shipment. All merchandise must be unused, unassembled, and returned in the original packaging. We do not accept returns on charcoal, fire starters or wood chunks.
A full refund for the price of the merchandise will be automatically applied to your credit or debit card within 10 business days after receiving the returned product. If your original form of payment is no longer active, we will send a check via USPS mail within 30 days.
Return shipping is the responsibility of the customer. Original and return shipping costs are non-refundable. All items must be post-marked within 45 days from the original date of shipment.
No refunds will be given on product(s) returned after 45 days from the original date of shipment.
To initiate a return, please visit www.masterbuilt.com/pages/contact-us and complete our contact support form.
This return policy applies only to products purchased directly from Masterbuilt via our website: www.masterbuilt.com. If you made your purchase through an authorized retailer, please contact the retailer directly for information regarding their return policy.
Cancellation Policy
Any purchase made directly through Masterbuilt via our website: www.masterbuilt.com may be cancelled if the order hasn't been processed or shipped. If any order that you have placed needs to be cancelled, please visit www.masterbuilt.com/pages/contact-us and complete our contact support form. Any cancellation after processing will fall under the Masterbuilt return policy.
LANE'S BBQ RETURN POLICY
Free Returns and Exchanges:
Thats right 100% Free. Bottom line - we want you to love your purchase with Lane's BBQ. If you don't absolutely love your product or if you happen to order the wrong item, simply contact us and we will exchange your product or refund your money. Your satisfaction is guaranteed!
Generally we will exchange or replace products up to a year (365 days), but reach out to us and we can work with you on getting everything taken care of even if it has been longer.
Proof of Purchase:
Proof of purchase is required for all returns or exchanges. An email, name, receipt, packing slip, or anything that we can use to look up your order.
Contact info:
Email - karen@lanesbbq.com
Call - (770) 954-6651
Most likely scenario:
You're that person who licks their plate clean looks at the server and says with a smirk "It was horrible!" We do the same thing! Feel free to email us and let us know about your experience or your favorite recipe!
GRILL RESCUE RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do however offer a 30 day satisfaction guarantee on your first purchase. This applies to used and unused items. If you are not 100% happy with your purchase, just let us know and we will assist. Send your product(s) back to us, and upon arrival we will issue the refund. We do not cover the cost of return shipping.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thegrillrescue.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thegrillrescue.com and send your item to: GRILL RESCUE LLC, 1007 South 12th Street. Watertown, WI 53094, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
GRILL RESCUE
1007 South 12th Street
Watertown, WI 53094
Please Include:
- Order Number
- Full Name
- Email Address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will NOT be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
MYFIRESIDE REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@myfireside.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@myfireside.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
KC CATTLE COMPANY REFUND POLICY
Because of the perishable nature of our products, KC Cattle Company does not accept returns. However, if the product is damaged during the transit process, please reach out to us by email, contactus@kccattlecompany.com, or phone, (816) 929-6634, so we can investigate the cause of the damage and/or unsatisfactory process you experienced. We aim to go above and beyond for our customers and want to know if we did something wrong so we can make it right.
KC Cattle Company does not guarantee your product will arrive frozen. However, we do go above and beyond our competition by using a combination of dry ice and frozen gel packs to try our hardest to make sure the product arrives in the best possible condition. If you are purchasing product to consume at a date more than a few weeks away, we suggest upgrading to one of our expedited shipping services (UPS Next Day Air, or UPS 2nd Day Air).
DRIFT DISTILLERY REFUND POLICY
Should any product be damaged during shipping please contact us by phone or e-mail. Please purchase the shipping insurance at checkout to ensure your refund. Note that damaged product/s must returned to us to receive refund , Leak is not covered , there is in no way we could guarantee no leak , specially most bottles are hand made and they are not screw cap, but please let us know and some of those we could ask the importer for help . (we do pack very well and those issue seldom happen). We do not replace for theft so please have someone 21 or over to receive package.
ROSEWOOD BLOCK & CO. REFUND POLICY
Due to each BLOCK being customized, we do not accept returns but we will do everything in our power to ensure you are happy with your investment in our blocks! We do care greatly about your satisfaction – please email us at sales@rosewoodblock.com with any questions, praises or concerns.
We include care instructions with your block. You will need oil to care for it properly. We will refund your shipping if you purchase your oil at the time of the block purchase as well!
Be careful: our knife magnets are meant to be used for temporary holding of the knife in a stationary block with your full attention and care to its whereabouts. It is not meant to hold a knife while moving the board. Use the magnet with care and at your own risk!
ZACA COFFEE REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@zacacoffee.com. Please note that returns will need to be sent to the following address: 270 E Hwy 246, Unit 107 Buellton, CA 93427
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@zacacoffee.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zacacoffee.com
BACKYARD BANGER REFUND POLICY
Due to the custom production nature of Backyard Banger products and the logistical complexities with delivery, all sales are final and we do not issue refunds or accept returns for convenience.
Deposits, whether in person or online, are non-refundable. The deposit can be utilized within 6 months and the amount of the deposit is applied towards the full purchase price of a Backyard Banger portable island.
In very rare circumstances we are able to work with our customers to approve a product return for a partial refund. Such a return must be requested in writing to support@bybanger.com within 7 days from delivery confirmation. If approved:
(a) The product must be unused and in original undamaged packaging;
(b) You will be responsible for arranging and paying for shipping the product back to our warehouse;
(c) After our warehouse receives, inspects, and verifies the returned product, within 45 days you will receive a refund or your original purchase price, minus the original shipping cost, credit card processing fees, and a $500 Restocking fee.
RDC SHOE COMPANY REFUND POLICY
The RDC Shoe Company is committed to providing the shoe industry’s best customer service.
We have a 30 day no hassle return/exchange and refund policy for purchases made from RDCshoes.com. If you are not completely satisfied with your purchase, and you are within 30 days of purchase, please contact us at rdsx3433@gmail.com or via the website contact form, so that we can assist you with a return/exchange or refund.
This purchase does not apply to purchases made on the secondary market.
All return requests will require the customer to provide certain purchase information, and the return of all items unused and intact, this includes;
The shoes, box, Medal of Honor recipients card and challenge coin if it was provided in the order.
RDC Shoe Company will not take back a return if the shoes have any signs of wearing. We understand that you will have to put the shoes on to make sure they are the right size, but other than that any wear on top of that will be a judgement call for the shoe Guru to determine.
Our goal at RDC Shoes is to provide a very comfortable and easy transactional experience.
13 STRIPES WINERY REFUND POLICY
Should any product be damaged during shipping please contact us by phone or e-mail. Please purchase the shipping insurance at checkout to ensure your refund. Note that damaged product/s must returned to us to receive refund , Leak is not covered , there is in no way we could guarantee no leak , specially most bottles are hand made and they are not screw cap, but please let us know and some of those we could ask the importer for help . (we do pack very well and those issue seldom happen). We do not replace for theft so please have someone 21 or over to receive package.
FOLDS OF HONOR REFUND POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at alynn@foldsofhonor.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@foldsofhonor.org and send your item to:
Folds of Honor
7301 N Owasso Expressway E 105
Owasso, Oklahoma US 74055
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 7301 N Owasso Expressway E 105 Owasso, Ok 74055
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
